Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Shine Lane Limited ("Shine Lane", "we", "us", or "our") regarding your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.

2. Description of Services

Shine Lane provides virtual tour technology services for universities and higher education institutions, including:

• 360° virtual campus tours
• Virtual reality integration services
• Custom virtual tour solutions
• Consultation and technical support
• Website integration services

3. Eligibility

To use our services, you must:

• Be at least 18 years of age
• Have the legal authority to enter into binding agreements
• Represent a legitimate educational institution or business
• Provide accurate and complete information

4. User Accounts and Registration

When creating an account or engaging our services, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorised use
• Accept responsibility for all activities under your account

5. Acceptable Use Policy

You agree not to use our services to:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorised access to our systems
• Interfere with or disrupt our services
• Use our services for competitive purposes
• Reverse engineer or attempt to extract our proprietary technology

6. Intellectual Property Rights

6.1 Our Intellectual Property

All content, technology, software, and materials provided by Shine Lane are protected by intellectual property laws and remain our exclusive property. This includes:

• Virtual tour software and technology
• Website design and content
• Trademarks, logos, and branding
• Proprietary methodologies and processes

6.2 Client Content

You retain ownership of any content you provide to us for virtual tour creation. By engaging our services, you grant us a licence to use, modify, and display your content solely for the purpose of creating and delivering your virtual tours.

7. Service Terms and Delivery

7.1 Project Scope

Each project will be governed by a separate service agreement detailing:

• Specific deliverables and timelines
• Technical requirements and specifications
• Client responsibilities and requirements
• Payment terms and schedules

7.2 Client Responsibilities

Clients are responsible for:

• Providing access to filming locations
• Obtaining necessary permissions and releases
• Providing accurate information and content
• Timely feedback and approvals
• Payment according to agreed terms

8. Payment Terms

Payment terms will be specified in individual service agreements. Generally:

• Payments are due within 30 days of invoice date
• Late payments may incur additional charges
• All prices are exclusive of VAT unless stated otherwise
• Refunds are subject to our refund policy

9. Cancellation and Refunds

Project cancellations and refunds are handled as follows:

• Cancellations must be made in writing
• Refunds depend on project stage and work completed
• Cancellation fees may apply for work already performed
• Final deliverables will not be provided for cancelled projects

10. Warranties and Disclaimers

10.1 Service Warranty

We warrant that our services will be performed in a professional manner consistent with industry standards. This warranty is limited to re-performance of defective services.

10.2 Disclaimers

To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

Our liability for any claims arising from our services is limited to the total amount paid by you for the specific service giving rise to the claim. We shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages resulting from third-party actions
• Force majeure events beyond our control

12. Indemnification

You agree to indemnify and hold harmless Shine Lane from any claims, damages, or expenses arising from:

• Your breach of these Terms
• Your violation of applicable laws
• Your content or materials provided to us
• Your use of our services

13. Privacy and Data Protection

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. We comply with applicable data protection laws including GDPR.

14. Termination

We may terminate or suspend access to our services immediately for:

• Breach of these Terms
• Non-payment of fees
• Illegal or harmful activities
• Protection of our rights or property

15. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, or pandemic-related restrictions.

17. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the modified Terms.

18. Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and Shine Lane regarding our services.

20. Contact Information

For questions about these Terms, please contact us:

Company Registration: Shine Lane Limited is registered in England and Wales under company number 11234567.